TERMS AND CONDITIONS

FLAX FLOWER TERMS AND CONDITIONS

We deliver flowers throughout the Sunshine Coast.

Orders are matched closely as possible to the flowers displayed on the website with flowers that are in season.

The flowers displayed are a guide only.

If the recipient is not home, we will leave the flowers at the front door If they are safe to leave.

If your delivery address does not have somewhere safe, we will attempt to contact you as the sender.

Please ensure the recipient’s name, address and contact number is included when placing an order.

Same day delivery is available on orders placed before 11am. Please contact us on 07 5446 3052 to check if there are any concerns.

If we cannot contact you should there be a problem with delivery - i.e., locked gates, incorrect address, apartments we will have to charge an extra re delivery fee to your credit card.

Refund policy

We take great care to ensure our flowers are of the highest quality. Should there be any problems with unsatisfactory goods please contact us immediately via email or phone and we will rectify with replacement flowers if deemed necessary.